Last Updated: 01 Jan, 2025
This Privacy Policy explains how information about you is collected, used, disclosed, and otherwise processed by Clinitraq (“we”, “our”, or “us”). Clinitraq is committed to protecting your privacy as you interact with our healthcare devices designed to track radiation, as well as our related tools, websites, mobile applications, and other online products and services (collectively, the “Services”). Some of this information may be personal information, meaning it relates to you as an individual.
By accessing or using our Services, you consent to the collection, use, and processing of your information as described in this Privacy Policy. If you do not agree with our practices, please do not access or use our Services. In cases where specific consent is required—such as for collecting location data or using your information for marketing purposes—we will obtain your explicit permission in accordance with this Privacy Policy or as otherwise required by applicable law.
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this document and, in certain cases, provide you with additional notice (for example, by posting a notice on our homepage or sending you a notification). We encourage you to review this Privacy Policy whenever you access our Services so you remain informed about our information practices and how you can help protect your privacy. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Privacy Policy.
Collection of Information
Information You Provide to Us
We collect information that you provide directly to us when you interact with our Services. For example, we may collect information when you:
- Create an account or profile on our website or mobile application;
- Use or access our Services, including interactive features;
- Request or purchase our radiation tracking devices or related services;
- Complete forms, surveys, or sign up for newsletters;
- Contact us for customer support or inquiries;
- Communicate with us via social media or other channels.
The types of information we may collect include, but are not limited to:
- Personal Identifiers: Your name, email address, postal address, phone number, and other contact information.
- Account and Profile Details: Username, password, and other registration information.
- Professional Information: Company name, job title, industry sector, and work-related contact details.
- Device and Purchase Information: Details related to our devices (e.g., serial numbers, purchase dates) and payment information.
- Other Information: Photographs, videos, notes, and any other information you choose to provide.
Information We Collect Automatically
When you access or use our Services, we automatically collect certain information, including:
- Log Information: Details such as your IP address, browser type, access times, pages viewed, and the referring page.
- Device Information: Data about the computer or mobile device you use, such as hardware model, operating system, unique device identifiers, and mobile network information.
- Network Information: Information about your network, including connection speeds and performance data.
- Location Information: With your consent, we may collect data about the location of your mobile device or our radiation tracking devices each time you use our Services. (You can adjust your device’s settings at any time to manage this collection.)
- Usage Information: Information on how you interact with our Services, such as the frequency, duration, and quality of your usage.
- Cookies and Other Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us personalize content, track usage, and save your preferences. We use different types of cookies:
- Strictly Necessary Cookies: Essential for the operation of our Services (e.g., to maintain your login session).
- Analytical/Performance Cookies: To count visitors and understand how our Services are used.
- Functionality Cookies: To personalize your experience (e.g., greeting you by name or remembering your language preference).
- Third-Party Cookies: For advertising and analytics purposes. For more details, see the section “Advertising and Analytics Services Provided by Others” below.
If required by law, we will request your consent for our use of cookies when you first visit our Services. You can manage your cookie preferences by adjusting your browser settings or deleting cookies. Please note that disabling cookies may affect your ability to use certain features of our Services.
Information Collected from Other Sources
We may also obtain information about you from third-party sources (for example, partners or other users) and combine it with data we collect directly.
Use of Information
We may use your information—including personal information—for various purposes, including to:
- Provide, maintain, and improve our Services and radiation tracking devices;
- Process transactions and deliver the products or services you request, including sending confirmations and invoices;
- Resolve technical issues and send you updates, security alerts, and support messages;
- Respond to your questions, comments, and requests;
- Communicate with you about products, services, offers, trials, surveys, contests, promotions, rewards, events, and news that may be of interest to you (with your consent where required by law);
- Monitor and analyze trends, usage, and performance of our Services and advertising campaigns;
- Personalize your experience and deliver content or advertisements tailored to your interests (with your consent where applicable);
- Process and deliver contest entries and rewards;
- Link or combine data from various sources to better understand your needs and improve our Services; and
- Carry out any other purpose compatible with the original purpose for which the information was collected.
Please note that your information may be stored on our servers or those of our service providers, which could be located in the U.S. or other countries. As a result, your data may be subject to the laws of those jurisdictions.
Sharing of Information
We may share your information, including personal information, in the following ways or as otherwise described in this Privacy Policy:
- With Affiliates and Subsidiaries: To help provide and improve our Services.
- With Service Providers: Vendors, consultants, and other third parties who perform services on our behalf.
- For Sales and Marketing: With distributors, resellers, or channel partners—only with your prior permission or where permitted by law.
- With Other Users: When you share information via interactive features of our Services.
- For Legal Reasons: In response to legal processes or requests, or if we believe disclosure is necessary to protect our rights, property, or safety or that of others.
- In Connection with Business Transactions: For example, during negotiations or in connection with a merger, sale of assets, financing, or acquisition.
- With Your Consent or at Your Direction: For example, when you share information through an external API or other functionality.
We may also share aggregated or de-identified information that cannot reasonably be used to identify you.
Social Sharing Features
Our Services may include social sharing features and integrated tools (such as “Like” buttons) that enable you to share your activities with other platforms. The sharing of information through these features is governed by the privacy policies of the third-party providers. We are not responsible for the privacy practices or content of these external services.
Advertising and Analytics Services Provided by Others
We may allow third parties to serve advertisements on our behalf and to provide analytics services. These third parties may use cookies, web beacons, and other tracking technologies to collect information about your use of our Services and other websites, including your IP address, browser type, pages viewed, and links clicked. This information is used to analyze data, measure the performance of advertising campaigns, and deliver content or ads that are relevant to your interests. To learn more about Internet-based ads or to opt out of having your browsing information used for behavioral advertising, please visit the respective opt-out pages (e.g., Google’s Ads Settings or the Digital Advertising Alliance’s opt-out mechanism).
Security
We take reasonable measures to protect your personal information from accidental loss, unauthorized access, misuse, alteration, or disclosure. However, no method of transmission or storage is 100% secure, so while we strive to protect your information, we cannot guarantee its absolute security.
HIPAA Compliance
Clinitraq is committed to protecting the privacy and security of Protected Health Information (“PHI”) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules. In the event that PHI is collected, used, or disclosed through our Services, we handle such data with strict adherence to HIPAA requirements. Our HIPAA compliance program includes:
- Administrative Safeguards: Policies and procedures to manage the selection, development, and implementation of security measures to protect PHI.
- Physical Safeguards: Controls to protect the physical systems and facilities where PHI is stored.
- Technical Safeguards: Technologies and practices to ensure that PHI is accessed and transmitted securely.
We will only share PHI with third parties as permitted by law and in a manner consistent with our HIPAA obligations. If you are a covered entity or business associate with questions regarding our HIPAA compliance practices or how we handle PHI, please contact us using the details provided in the Contact Us section below.
Your Choices
Your Privacy Rights
Where applicable, you have choices regarding how your personal information is used and shared. For example, if you do not wish for your information to be shared with third parties for marketing purposes, please contact us at privacy@clinitraq.com.
Account Information
You can access, update, correct, or delete your personal information by logging into your account or by contacting us at privacy@clinitraq.com. Please note that in some cases, such as when required by law, we may retain certain information even after your account is deactivated or deleted.
Location Information
When you first use our mobile applications or devices that collect location information, you will be asked to consent to such collection. If you change your mind, you can adjust your device’s location settings or uninstall our mobile application. Please note that certain features of our Services may not function properly if location data is disabled.
Promotional Communications
If you prefer not to receive promotional emails from us, please follow the unsubscribe instructions in the emails or contact us at privacy@clinitraq.com. Even if you opt out of promotional communications, we may still send you non-promotional information regarding your account or our ongoing business relationship.
Push Notifications/Alerts
With your consent, we may send push notifications or alerts to your mobile device regarding updates or other communications related to our Services. You can disable these notifications at any time by adjusting your device settings.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@clinitraq.com
Address: 92 Corporate Park, Ste C750 Irvine CA 92606, USA
We are committed to addressing your concerns and ensuring that your privacy is respected while you use our Services.
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.